Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Ella mattress and that includes Returns & refunds

Please call our Customer Services Team on 01924 461 665 or email us at sales@ella-mattress.co.uk within 14 days of delivery.

In the unlikely event your are not completely satisfied with your purchase please contact us and we will arrange collection with a fee of £39.99. The mattress cannot be rolled back into the original box so all we ask is that you pop it back into the polythene inner wrapper and we will arrange a courier company to collect it.

Refunds will be expected within 48 hours of receiving your mattress.