Unfortunately the couriers will not call before the delivery, but we will provide you with a tracking number.
Not at this moment
Unfortunately we do not take away old mattresses.
RETURNS & REFUNDS
Contact us and we will arrange collection with a fee of £39.99
The mattress cannot be rolled back in the box therefore seal the mattress back in the plastic packaging ready for our courier for collection.
48hrs from when the mattress has been collected and delivered back to us.
Delivery is free
PRODUCTS
Once the mattress has been unpacked you should wait 4 - 5 hours for it to settle to its full height, so it’s ready to sleep on.
We are proud to say our mattress are made in the UK
The mattress does not need to be turned, but can be rotated from head to feet for longer life span.
The two recommended for bad back are Ella Ortho and Ella Ortho Comfort.
The mattress may have an initial smell when you first unpack the mattress which is totally harmless, after been in the open it will start to fade away and completely disappear after a few weeks.
Hybrid mattress is when you combine foam with pocket spring technology.
After many years of being in the industry listening to customers feedback, We have created a mattress range not too soft and not too hard, Mattresses that will give adequate support with the right level of comfort.
We advise the memory topper is best to use in 3 inch and the cool memory in 2 inch.
All our mattresses are made of premium foam.
Ella mattresses have been tested for comfort. Flexibility, and durability. They compress and take form of your shape, helping to relieve your body of any discomfort regardless of your sleeping position and giving you the comfort you require.
The cool memory topper is the best will keep you cool as a cucumber.
We advise your mattress has the correct support before you use a mattress topper.
All our mattresses are 10 inch deep
Our mattresses allow you to comfortably sleep even with the most restless partner without disturbing each other with super motion absorption technology.
Yes on request we can do special sizes
OTHER
We do not have a showroom so we can pass the savings on to the customers.
Yes we offer 12 months guarantee.
All the materials used in our products have the right certificates, and meet the EU and UK regulations.
