Refund & Shipping Policy

Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Ella mattress and that includes Returns & refunds

Please call our Customer Services Team on 01924 461 665 or email us at sales@ella-mattress.co.uk within 14 days of delivery if you realise your Ella mattress is faulty, or that we have delivered the wrong item. We will resolve your issue or facilitate your return.

In the unlikely event your are not completely satisfied with your purchase please contact us and we will arrange collection  with a fee of £39.99 The mattress cannot be rolled back into the original box so all we ask is that you pop it back into the polythene inner wrapper and we will arrange a courier company to collect it.

Refunds will be expected within 48 hours of receiving your mattress

For security reasons, you will be refunded on the card or payment method that you used to place your order

If you are not available in person to accept on the delivery day the courier will leave you a card whom you will be able to reschedule your delivery.